There are times when you’re living in France when you need help and you just don’t feel confident to deal with it in French.
Here are some useful English speaking helpline numbers in France that you may find handy to have from time to time.
European Emergency Number – 112
This universal number can be used in France (or anywhere in the EU). 112 calls can be made from a land line, pay phone or mobile and 112 operators speak English – phone this number for a police, ambulance or fire emergency.
France Telecom – Orange English speaking helpline
If you have an issue with your service, bill or just need help from with your phone or internet service from France Telecom/Orange, the company has a very helpful, well-staffed English speaking service.
Outside France phone 0033 9 69 36 39 00
09 69 36 39 00 (free from FT landlines)
More on setting up a telephone in France
Electricité de France – EDF, International Customers English speaking helpline
If you have questions about your electricity service, bill, problems with electricity, want to increase the tariff etc, EDF have a helpful English speaking service. They do get quite busy at certain times and you may get a recorded “lines are busy call back” message. Persevere if you need help in English – staff are limited but generally extremely helpful.
Outside France phone: 0033 562164908
In France phone: 05 62 16 49 08
More on EDF
French state health – Carte Vitale English speaking helpline CPAM
CPAM, the administration offices of the French National Health service arm that includes expats has an English speaking helpline and they may be able to help you if you have difficulties or questions:
09 74 75 36 46, Monday – Friday 9.00 – 18.00 (local call cost). 0033 974 75 36 46 (from other countries).
More on expat healthcare
SOS Helpline English speaking service
An English-speaking telephone listening service in France, affiliated to the Samaritans
01 46 21 46 46 (daily 15.00 – 23.00)
Telephone: 01 46 21 46 46.
Their website is http://www.soshelpline.org/